Customer Service: Forget the Top, Aim for the Middle.

Conversation, Relationships

Customer Service: Forget the Top, Aim for the Middle.

No Comments 08 November 2009

If I was to recap three conversations from last week I would probably be inclined to share the less than pleasant ones I had with the post office, an eBay seller, and a retail store clerk. This blog post could turn into a “gripe-fest” if I did, so I have opted out of recapping those [...]

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Halloween, Corporate Culture and Burning Man

Connecting, Conversation, Relationships, Social Media

Halloween, Corporate Culture and Burning Man

1 Comment 03 November 2009

My friend pointed out to me last week that he was “beginning to hear a theme” in our conversations. I am willing to bet if you asked five other people I speak with the most, they would tell you they hear my theme too. Everybody has a theme, it is the stage of theme that [...]

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